Plans, Credits and Refunds

Last updated: November 7, 2026

1. Overview

This policy explains what is free on Scout, how monthly plans and pay as you go Credits work, and how credit-backs and refunds apply. It forms part of the Terms of Use.

2. What is free

Buying on Scout is free.
Sellers see their first 2 potential buyers each day at no charge, unless they have a plan or we have agreed a different limit.
The day runs from midnight to midnight, Kenya time.
Unused free potential buyers do not carry over to the next day.

We may change free allowances, with notice to you for a material reduction. The free allowance has no cash value.

3. Monthly plans

Plans raise the number of potential buyers a business sees each day:

Starter: $30 a month, for 6 potential buyers a day, up to 180 a month.
Growth: $50 a month, for 10 potential buyers a day, up to 300 a month.
Premium: $100 a month, for 21 potential buyers a day, up to 645 a month.

3.1 Starting a plan

To choose a plan, contact us. A plan applies to one business, and starts once we confirm your payment and set your limit.

3.2 Paying and renewing

Plans are priced in US dollars and paid monthly in advance, through a payment link. Plans do not currently renew automatically. If a month ends and you have not paid for the next one, your business returns to the free allowance.

3.3 How the limit works

Your plan's limit applies each day. Unused places do not carry over to the next day or month. A plan pays for seeing potential buyers. It does not guarantee how many exist on a given day, or any reply or sale. Past your limit, you can use Credits as Section 4 explains.

3.4 Changing or ending a plan

To change or end a plan, email info@lslgroupinc.com. A change applies from your next month. We may change plan prices or limits for future months, with at least 30 days' notice.

4. What Credits are

Past your daily limit, your agent keeps finding and scoring potential buyers. Those scoring 70 or more can be opened with Credits. Those scoring less are not offered for Credits. Opening one costs 1 Credit.

A potential buyer held for Credits may be dropped after 3 days, when the post is too old for a reply to land. When you have Credits, the next strong potential buyers past your limit may open with them automatically.

A Credit buys access to details about a possible buyer. It does not buy a sale, a reply or any result.

5. Buying Credits

5.1 Price

One Credit costs $1 in US dollars. You can buy from 1 to 200 Credits at a time. We may change the price for future purchases, and Credits you already hold are not affected.

5.2 Paying

You can buy Credits on the web or from a link in WhatsApp. Payments are processed by Paystack, under its terms. Your bank, card issuer or mobile money provider may convert the currency and charge its own fees, which we do not control. Prices exclude any taxes we must collect.

Credits are added once Paystack confirms that the payment succeeded for the right amount. If a payment is delayed, Credits may take time to appear. If you were charged and did not receive Credits, contact us with the payment reference.

6. Using and keeping Credits

Credits belong to the business they were bought for.
Credits cannot be transferred, sold, or exchanged for cash.
Credits do not currently expire while your account remains open. We will give at least 30 days' notice before introducing an expiry.
Credits can be used only for Scout.

7. Credit back

If a potential buyer you opened with a Credit turns out not to be a buyer, mark it as Not a buyer within 24 hours of opening it, and the Credit is returned to your balance. This applies only to potential buyers opened with Credits, not to free ones or those included in a plan.

A credit-back returns a Credit, not money. We may refuse credit-backs that look like misuse, such as marking genuine potential buyers after contacting them.

8. Money refunds

8.1 When we refund

You were charged twice, or charged the wrong amount.
You paid and Credits or your plan never reached your account, and we cannot add them.
Your first month on a plan, if you ask within 7 days of paying.
Unused Credits, if you ask within 7 days of buying them. We refund only the Credits not yet opened.
Where the law requires a refund.

8.2 When we do not refund

Credits already used, except through a credit-back.
A plan month after the first, or part of a month.
Because you did not make a sale, or a person did not reply.
Unused Credits after the 7 days above, except where the law requires it.
Accounts ended for breaking the Terms of Use or the Acceptable Use policy.
Fees charged by your bank or payment provider.

8.3 How to ask

Email info@lslgroupinc.com with your account email or WhatsApp number, the payment reference and the reason. We typically review requests within 5 to 7 business days. Approved refunds go back to the original payment method where possible, and the time they take depends on your provider, usually 5 to 14 business days.

9. Failed payments and chargebacks

If a payment fails, no Credits or plan are added, and potential buyers past your limit stay held. Please contact us before you dispute a charge. If you start a chargeback, we may suspend your account while we respond to it, and we may remove the Credits or plan concerned.

10. Closing an account

If you close your account, your plan and unused Credits end, subject to Section 8. If we end your account for reasons other than your breach, we will refund unused Credits and the unused part of your plan month. If we end it for your breach, they may be forfeited, except where the law requires otherwise.

11. Changes

We may change this policy for the future. We will tell you about material changes, and the policy in force when you paid applies to refunds on that payment.

12. Contact

Email: info@lslgroupinc.com

United States: LSL Group INC, 1111B S Governors Ave STE 20111, Dover DE 19904, USA.

Kenya: LSL Group INC Limited, Viewpark Towers, 12146, Nairobi 00400, Kenya.

Overten Scout is a product of LSL Group INC.